Delivery & returns

Delivery

We ship across the United Kingdom with Royal Mail. Orders placed before 2pm on a working day are dispatched the same day; anything after that goes out the next working day.

• Royal Mail Tracked 48 — 2–3 working days. £3.49. Free on orders over £30.
• Royal Mail Tracked 24 — Next working day. £5.49. Free on orders over £30.
• Royal Mail Special Delivery — insured — Guaranteed by 1pm next working day. £9.95. Free on orders over £30. Required on orders over £250, at our cost above that threshold.

You will get an email with tracking as soon as your parcel is on its way.

How we pack

Raw singles go into a penny sleeve, then a toploader or semi-rigid holder, then a bubble-lined rigid mailer.

Graded slabs are wrapped, corner-protected and boxed with void fill so the holder cannot move in transit.

We do not put cards in plain paper envelopes. Ever.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 14 days of receiving it, without giving any reason.

To cancel, email support@pokehubltd.co.uk with your order number. You then have a further 14 days to return the goods to us.

We will refund the full purchase price including the standard delivery charge you originally paid, within 14 days of receiving the goods back. If you chose a more expensive delivery option than our cheapest standard service, we refund the cost of the standard service.

You pay the cost of returning the goods unless they are faulty or not as described. We strongly recommend a tracked and insured service — until the parcel reaches us, it is your responsibility.

Condition of returns

Goods must come back in the condition they were sent.

Graded slabs must be returned in their original, unopened holder. A cracked or tampered slab cannot be refunded, because the card can no longer be authenticated as the one that was sent.

Sealed product must still be sealed. Once the seal is broken it cannot be returned under the cancellation right, though your rights over faulty goods are unaffected.

Faulty or misdescribed items

If a card is not as described, is damaged in transit, or is otherwise faulty, tell us within a reasonable time and we will arrange a full refund or replacement and cover the return postage. This right comes from the Consumer Rights Act 2015 and is separate from the 14-day cancellation window.

Photograph any transit damage before unpacking further, and send it over — it makes the courier claim considerably easier.

Refunds

Refunds go back to the original payment method. Card refunds typically appear within 5 to 10 working days depending on your bank.